Conditions

General terms and conditions of business
General terms and conditions with customer information

1. Scope
2. Conclusion of contract
3. Return costs when exercising the right of withdrawal
4. Prices and payment terms
5. Delivery and shipping conditions
6. Liability for defects
7. Applicable law
8. Information on codes of conduct to which the seller has submitted

1. Scope

1.1. These terms and conditions of "Linefeed UG (limited liability)" (hereinafter "Seller") apply to all contracts that a consumer or entrepreneur (hereinafter "Customer") concludes with the Seller regarding the goods and/or services presented by the Seller in his online shop. The inclusion of the Customer's own terms and conditions is hereby contradicted, unless otherwise agreed.

1.2. A consumer within the meaning of these General Terms and Conditions is any natural person who concludes a legal transaction for a purpose that cannot be attributed to either their commercial or their independent professional activity. An entrepreneur within the meaning of these General Terms and Conditions is any natural or legal person or a partnership with legal capacity who, when concluding a legal transaction, acts in the exercise of their independent professional or commercial activity.

2. Conclusion of contract

2.1. The product presentations contained in the seller's online shop do not constitute binding offers on the part of the seller, but serve to submit a binding offer by the customer.

2.2. The customer can submit the offer using the online order form integrated in the seller's online shop. After placing the selected goods and/or services in the virtual shopping cart and completing the electronic ordering process, the customer submits a legally binding contract offer in relation to the goods and/or services contained in the shopping cart by clicking the button that completes the ordering process.

2.3. The Seller may accept the Customer’s offer within five days,

- by sending the customer a written order confirmation or an order confirmation in text form (fax or e-mail), whereby the receipt of the order confirmation by the customer is decisive, or

- by delivering the ordered goods to the customer, whereby the receipt of the goods by the customer is decisive, or

- by requesting payment from the customer after placing his order.

If several of the aforementioned alternatives exist, the contract is concluded at the time at which one of the aforementioned alternatives occurs first. If the seller does not accept the customer's offer within the aforementioned period, this shall be deemed a rejection of the offer with the consequence that the customer is no longer bound by his declaration of intent.

2.4. If the customer selects "direct debit" or "bank debit" as the payment method during the ordering process, the seller can also accept the customer's offer by debiting the total price from the customer's bank account within five days, whereby the time at which the customer's account is debited is decisive. In all other respects, section 2.3 applies accordingly.

2.5. The period for accepting the offer begins on the day after the offer is sent by the customer and ends on the expiry of the fifth day following the sending of the offer.

2.6. When submitting an offer via the seller's online order form, the contract text is saved by the seller and sent to the customer after sending his order together with these terms and conditions in text form (e.g. email, fax or letter). In addition, the contract text is archived on the seller's website and can be accessed free of charge by the customer via his password-protected customer account by entering the relevant login data, provided that the customer has created a customer account in the seller's online shop before sending his order.

2.7. Before the binding submission of the order via the seller's online order form, the customer can correct his entries at any time using the usual keyboard and mouse functions. In addition, all entries are displayed again in a confirmation window before the binding submission of the order and can also be corrected there using the usual keyboard and mouse functions.

2.8. Only the German language is available for the conclusion of the contract.

2.9. Order processing and contact are usually carried out via email and automated order processing. The customer must ensure that the email address provided for order processing is correct so that emails sent by the seller can be received at this address. In particular, when using SPAM filters, the customer must ensure that all emails sent by the seller or by third parties commissioned by the seller to process the order can be delivered.

3. Return costs when exercising the right of withdrawal

If the customer has a right of withdrawal, he will be charged with the regular costs of return if the price of the item to be returned does not exceed 40 euros or if, in the case of a higher price of the item, the customer has not yet paid the consideration or a partial payment at the time of withdrawal, unless the goods delivered do not correspond to those ordered. In all other cases, the seller bears the costs of return.

4. Prices and payment terms

4.1. The prices stated by the seller are final prices and include statutory sales tax. Any additional delivery and shipping costs are stated separately in the respective product description.

4.2. For deliveries to countries outside the European Union, additional costs may arise in individual cases for which the seller is not responsible and which must be borne by the customer. These include, for example, costs for the transfer of money by credit institutions (e.g. transfer fees, exchange rate fees) or import duties or taxes (e.g. customs duties).

4.3 The customer has various payment options available, which are specified in the seller’s online shop.

4.4 If advance payment has been agreed, payment is due immediately after conclusion of the contract.

4.5. If you select SEPA direct debit as your payment method, the invoice amount is due for payment after a SEPA direct debit mandate has been issued, but not before the deadline for advance notification has expired. The direct debit is collected when the ordered goods leave the seller's warehouse, but not before the deadline for advance notification has expired. Advance notification ("pre-notification") is any communication (e.g. invoice, policy, contract) from the seller to the customer announcing a debit via SEPA direct debit. If the customer is a consumer, the deadline for advance notification is reduced to five days for initial direct debits and to two days for subsequent direct debits. If the customer is a business, the deadline for advance notification is reduced to one day for both initial direct debits and subsequent direct debits. The deadline for advance notification begins on the following day and ends for consumers on the fifth day in the case of initial direct debits, on the second day in the case of subsequent direct debits and for businesses on the day following the advance notification. If the last day of the deadline falls on a Saturday, Sunday or a public holiday recognized by the state at the customer's place of business, the next working day will take the place of such a day. If the direct debit is not honored due to insufficient funds in the account or due to incorrect bank details being provided, or if the customer objects to the debit although he is not entitled to do so, the customer must bear the fees incurred by the respective credit institution as a result of the chargeback if he is responsible for this. The seller reserves the right to carry out a credit check when selecting the SEPA direct debit payment method and to reject this payment method if the credit check is negative.

4.6. If you choose to pay by invoice, the purchase price is due after the goods have been delivered and invoiced. In this case, the purchase price must be paid without deduction within 7 days of receipt of the invoice, unless otherwise agreed. The seller reserves the right to carry out a credit check if you choose to pay by invoice and to reject this payment method if the credit check is negative.

5. Delivery and shipping conditions

5.1. Goods are usually delivered by post to the delivery address provided by the customer. When processing the transaction, the delivery address provided by the seller during the purchase process is decisive. In contrast to this, if the PayPal payment method is selected, the delivery address provided by the customer to PayPal at the time of payment is decisive.

5.2. If the transport company returns the shipped goods to the seller because delivery to the customer was not possible, the customer bears the costs for the unsuccessful shipment. This does not apply if the customer exercises his right of return by refusing to accept the goods, if he is not responsible for the circumstances that led to the impossibility of delivery or if he was temporarily prevented from accepting the service offered, unless the seller had announced the service to him a reasonable time in advance.

5.3. Self-collection is not possible for logistical reasons.

6. Liability for defects

The statutory liability for defects applies

7. Applicable law

7.1. All legal relationships between the parties are subject to the law of the Federal Republic of Germany, excluding the laws governing the international sale of movable goods. For consumers, this choice of law only applies to the extent that the protection granted is not withdrawn by mandatory provisions of the law of the state in which the consumer has his or her habitual residence.

8. Information on codes of conduct to which the seller has submitted

The seller has submitted to the code of honor of Trusted Shops GmbH, which can be viewed on the Internet at http://www.trustedshops.de/shopbetreiber/qualitaetskriterien.html.

(As of: 19.01.2015)
General terms and conditions of this online shop